Our approach to Managed IT Services

Let our experts optimize your operations and manage the risk - all day, every day.

Most IT service companies do nothing more than react to technical failures. Something fails, they fix it, and they wait for you call them again. You may think they’re providing good service, but the fact is that they’re making money when your company isn’t. And fixing a problem always costs far more than preventing it.  And with data corruption or loss, the costs can be significant, and in some cases, you may never fully recover.

At 3GL, we take a pioneering approach to technology support. We recognize that all computer networks, no matter how big or small, need ongoing maintenance and support all the time. Software alerts for hard drives, memory, or power supplies happen frequently, but they’re rarely acted on until they result in a total failure – causing downtime and loss in productivity. Updates and patches for your server, virus, and email software need to be properly monitored and maintained.

To avoid any potential problems, we put technology in place to monitor all our clients’ environments 7x24 to assure their data is always secure and we try to reduce downtime to “zero”. 3GL's remote management approach provides us with a good overview of your infrastructure and the ongoing ability to monitor and fix most problems remotely - saving you valuable time and money.

We've designed three Managed Services packages to fit both your IT budget and growing business needs.

Why outsourcing just makes good sense

Here is a few of the benefits of IT outsourcing:

• Secure access to your applications and company data
• Reduce the amount of software needed to be purchased, maintained and upgraded
• Leverage 3GL's infrastructure and effective disaster recovery plan
• Enjoy increased security around your busines data
• Predictable monthly IT costs so that you can better manage your business expenses

Ideal outsourced IT solutions

We're in the business of decreasing downtime and business operating costs. Why manage expensive on-site emergency calls, high hardware replacement costs and loss of revenue when it can be easily avoided? An engine replacement is far more costly and inconvenient than regular oil changes and preventative maintenance.

All of our comprehensive managed services packages include:

1. 7x24 monitoring of servers, devices and network connectivity
2. Incident Resolution and Problem Management
3. Helpdesk and Technical Escalation Support (including on-site services)
4. Server and device health checks
5. Security monitoring and policy administration
6. Detailed performance reporting

Click here to jump to the 3GL Managed Services matrix.