Managed Services Matrix

Improved employee productivity, improved security, and real business continuity with 7x24 remote monitoring starting at just $499 per month!

NOTE: Any Package Feature listed below as "Upgrade" may be added to the package as an optional upgrade and will quoted to the client in a formal proposal. 3GL Monitor Central is a customized remote monitoring utility that does not require on-site installation of any hardware and can be done remotely with a dedicated, secure Internet connection.

Package Feature
CONTRACT PERIOD	No contract - monthly payments	One year contract	Two year contract
CLIENT COMMUNICATION	Semi-annual meetings	Quarterly meetings	Monthly meetings
3GL MONITOR CENTRAL SERVICE
Desktop and server remote management	Yes	Yes	Yes
Performance monitoring of all Tier 1 network devices	Yes	Yes	Yes
Major software package version management	Yes	Yes	Yes
Printer & consumables management	Yes	Yes	Yes
Network and Internet performance monitoring	Yes	Yes	Yes
HELP DESK & SUPPORT LEVELS
End user online with Citrix GoToAssist	No	Yes	Yes
Business hours administrator phone support included	No	Yes	Yes
End user phone support included	No	No	Upgrade
7x24 Administrator phone support included	No	Upgrade	Yes
7x24 End user phone support included	No	No	Upgrade
Normal incident call back time	Within 5 business hours	Within 3 business hours	Within 1 business hour
SECURITY
Firewall maintenance & monitoring	No	Yes	Yes
Firewall patch management	No	Yes	Yes
Spam filter management	No	Yes	Yes
Anti-virus server software management	No	Yes	Yes
HOURLY RATES	from $115 / hour	Advanced rate	Elite rate